Refund Policy

Effective Date: October 28, 2026

1. Primary Module Hit Guarantee

We stand behind the accuracy and availability of our reports:

Voucher / Dealer Code Orders: If none of the primary history/insurance modules included in your selected package return a record from our upstream databases (for example, if you order a History or Full Bundle package and only basic factory trim specs are found), your voucher usage count is automatically refunded in real time so you can check another VIN immediately.
Card & USDT Orders: If a paid order returns no primary records for the selected tier, you may request either a full payment refund or a replacement voucher code of equal value within 7 days of purchase.

2. Partial Module Availability

When at least one core history or insurance module in your selected tier returns verified data (such as commercial taxi screening, ownership transfer count, compulsory insurance status, or injury claim records), the report is considered delivered. Individual sub-modules that have no record in the upstream registry will be clearly marked in the report.

3. How to Request a Refund

Please contact our support team via Telegram or WhatsApp with your Order ID (ORD-...) or Transaction Hash (TxID). Verified refund requests are processed within 24 hours.